Who Is Eligible for a Refund?
To qualify for a return and exchange:
- The product must be less than 25% used.
- The return request must be submitted within 30 days of delivery.
- The item must be returned in its original packaging.
- Makeup products are not eligible for refund.
How to Submit a Return or Exchange
1. Email us your order number, a photo of the product and a brief description of the issue (reception@theskinlab.com.au).
2. Receive a Prepaid Return Label
- If your return is due to a product defect, we’ll provide a free return shipping label.
- For change of mind, return shipping costs apply (standard Australia Post Office).
3. Ship the Product Back
Pack it securely and drop it off at any carrier location.
4. Receive Your Refund
Once we receive your return, your refund will be processed within 2–3 business days.
FAQs
Yes — as long as less than 25% has been used.
Refunds will be issued back to your original payment method.
Contact us immediately and we’ll arrange a replacement or a refund.
No, if your product has a defect — we cover the cost.
Yes, if you're returning for personal reasons (Australia Post rates apply).
Refunds are typically processed within 2–3 business days after the item is received.
